Private purchasers

Under the Home Shopping : Distance Selling Regulations - Private purchasers have the right to cancel the order up to 14 days after receipt of items if the items have not been used. This does not apply to items on special order i.e. non stock or items pre-cut to the Buyers specification.

View the Distance Selling Regulations.

Cancellation of orders must be made by letter or email. A phone call cancellation is not enough. It is the customers duty to take full care of all items.

Goods wrongly ordered or found to be extra to requirements will be taken back by Skycraft only if they are in an unused condition and purchased within the preceding 30 working days. In such cases a 20% handling charge will be levied at a minimum £2 and the credit placed on your account for any future orders, refunds are not issued. To claim any such credit, please make an order via telephone as the website will not recognise the credit on the account.

Damaged goods should be notified to us immediately. Goods on special order i.e. non stock may not be returned or such orders cancelled. Goods pre-cut to the Buyers specification can not be returned.

Returning of items is the responsibility of the customer, who is liable for the cost of returns. The customer must ensure all reasonable care is taken to ensure the safe return of items and in their original packaging where appropriate.  International customers must cover the cost of any customs fees and delivery charges incurred by sending the goods back.  If there is a failure to return at the customers expense  Skycraft Ltd will recover the items and offset the amount against any refund due.  If the items are faulty or do not comply with the contract Skycraft Ltd will be liable for return charges.

Refunds and credits for returned and cancelled orders will be made as soon as possible and within 30 days of receipt of cancellation return. Refunds are only given on faulty items.

Business purchases

The Distance Selling Regulations do not apply to Business purchases.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods or we are no longer able to supply a particular product for some reason.